Data Processing Agreement

1. General
   1. This Data Processing Agreement (DPA) supplements our Kowalah Platform Terms and Conditions, available here: kowalah.com/legal/terms-and-conditions (Terms) and applies to our provision of Services to you under the Terms (as the Parties are defined in the Terms). This DPA applies from the date you agree to our Terms, and will continue in accordance with the terms of this DPA.
2. Definitions
   1. Capitalised terms in this DPA have the meaning given in the Terms, the Annexures, and as set out below:
      1. EU GDPR means Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation).
      2. Transferred Data means any Personal Data Processed by us or our Personnel on behalf of you in connection with the Terms.
      3. Restricted Transfer means a transfer of personal data from the United Kingdom to any other country which is not subject to adequacy regulations pursuant to Section 17A of the United Kingdom Data Protection Act 2018.
      4. UK GDPR means the EU GDPR as incorporated into United Kingdom law by virtue of Section 3 of the United Kingdom’s European Union (Withdrawal) Act 2018.
      5. UK Addendum means the international data transfer addendum to the European Commission’s standard contractual clauses for international data transfers approved by the Information Commissioner’s Office under section 119A of the Data Protection Act 2018 on 21 March 2022 (version B.1.0), and as updated from time to time.
   2. The terms, “Commission”, “Controller”, “Data Subject”, “Member State”, “Personal Data”, “Personal Data Breach”, “Processor”, “Processing” and “Sub-Processor” shall have the same meaning as in the UK GDPR.
3. Roles of the Parties
   1. The Parties acknowledge and agree that in connection with the Terms, where you provide us with Transferred Data, we will process the Transferred Data on your instructions as a Processor (or Sub-Processor if you are a Processor) and you are the Controller (and in some cases, a Processor).
4. Processing of Personal Data
   1. Each Party agrees to comply with Applicable Data Protection Law in the Processing of Transferred Data.
   2. You instruct us to process Transferred Data in accordance with this DPA (including in accordance with Annex 1).
   3. We agree to not process Transferred Data other than on your documented instructions.
5. Our Personnel
   1. We agree to take reasonable steps to ensure the reliability of any of our Personnel who may have access to the Transferred Data, ensuring in each case that:
      1. access is strictly limited to those individuals who need to know / access the relevant Transferred Data, as strictly necessary for the purposes of the Terms; and
      2. the relevant Personnel are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
6. Security
   1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we agree to implement appropriate technical and organisational measures in relation to the Transferred Data to ensure a level of security appropriate to that risk in accordance with Applicable Data Protection Law.
   2. In assessing the appropriate level of security, we agree to take into account the risks that are presented by Processing, in particular from a Personal Data Breach.
7. Sub-Processing
   1. Where we wish to engage a new Sub-Processor, we agree to provide written notice to you of the details of the engagement of the Sub-Processor at least 14 days’ prior to engaging the new Sub-Processor (including details of the processing it will perform). You may object in writing to our appointment of a new Sub-Processor within 7 days of such notice, provided that such objection is based on reasonable grounds relating to data protection. In such event, the Parties will discuss such concerns in good faith with a view to achieving resolution. If the Parties are not able to achieve resolution, we may, at our election:
      1. not appoint the proposed Sub-Processor;
      2. not disclose any Transferred Data we process on your behalf to the proposed Sub-Processor; or
      3. inform you that we may terminate the Terms (including this DPA) for convenience, in which case, clause 14 will apply.
   2. You agree that the remedies described above in clause 7.1(a) to (c) are the only remedies available to you if you object to our engagement of any proposed Sub-Processor by us.
   3. Where we engage a Sub-Processor to process Transferred Data, we agree to enter into a written agreement with the Sub-Processor containing data protection obligations no less protective that those in this DPA with respect to the Transferred Data, and to remain responsible to you for the performance of such Sub-Processor’s data protection obligations under such terms.
   4. Where the the transfer of Transferred Data from us to a Sub-Processor is a Restricted Transfer, it will be subject to the UK Addendum (and documents or legislation referred to within it), which shall be deemed to be incorporated into this DPA, and the UK Addendum is considered an appropriate safeguard.
8. Data Subject Rights
   1. Taking into account the nature of the Processing, we agree to assist you by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligations, as reasonably understood by you, to respond to requests to exercise Data Subject rights under the Applicable Data Protection Law.
   2. We agree to:
      1. promptly notify you if we receive a request from a Data Subject under any Applicable Data Protection Law in respect of Transferred Data; and
      2. ensure that we do not respond to that request except on your documented instructions or as required by Applicable Data Protection Law to which we are subject, in which case we shall, to the extent permitted by Applicable Data Protection Law, inform you of that legal requirement before we (or our Sub-Processor) respond to the request.
9. Personal Data Breach
   1. We agree to notify you without undue delay upon becoming aware of a Personal Data Breach affecting Transferred Data, and to provide you with sufficient information to allow you to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws.
   2. We agree to co-operate with you and take reasonable commercial steps as directed by you to assist in the investigation, mitigation and remediation of each such Personal Data Breach.
   3. If you decide to notify a Supervisory Authority, Data Subjects or the public of a Personal Data Breach, you agree to provide us with advance copies of the proposed notices and, subject to Applicable Data Protection Law (including any mandated deadlines under the UK GDPR), allow us an opportunity to provide any clarifications or corrections to those notices.
10. Data Protection Impact Assessment and Prior Consultation
    1. We agree to provide reasonable assistance to you, at your cost (to be charged on a reasonable time and materials basis), with any data protection impact assessments, and prior consultations with Supervisory Authorities or other competent data privacy authorities, which you reasonably consider to be required by article 35 or 36 of the UK GDPR or equivalent provisions of any other Data Protection Law (to the extent you do not otherwise have access to the relevant information and such information is in our control).
11. Deletion or return of Personal Data
    1. Subject to this clause 11, and subject to any document retention requirements at law, we agree to promptly and in any event within 30 business days of the date of cessation of any Services involving the Processing of Transferred Data (Cessation Date), delete and procure the deletion of all copies of those Transferred Data.
12. Audit Rights
    1. Subject to this clause 12, where required by law, we shall make available to you on request all information reasonably necessary to demonstrate compliance with this DPA, and shall allow for and contribute to audits, including inspections, by you or an auditor mandated by you in relation to the Processing of Transferred Personal Data by us.
    2. Where clause 12.1 applies, any audit (or inspection):
       1. must be conducted during our regular business hours, with reasonable advance notice (which shall not be less than 30 business days);
       2. will be subject to our reasonable confidentiality procedures;
       3. must be limited in scope to matters specific to you and agreed in advance with us;
       4. must not require us to disclose to you any information that could cause us to breach any of our obligations under Applicable Data Protection Law;
       5. to the extent we need to expend time to assist you with the audit (or inspection), this will be funded by you, in accordance with pre-agreed rates; and
       6. may only be requested by you a maximum of one time per year, except where required by a competent Supervisory Authority or where there has been a Personal Data Breach in relation to Transferred Personal Data, caused by us.
    3. Your information and audit rights only arise under clause 12 to the extent that the Terms does not otherwise give you information and audit rights that meet the relevant requirements of Applicable Data Protection Law.
13. Liability
    1. Despite anything to the contrary in the Terms or this DPA, to the maximum extent permitted by law, the Liability of each Party and its affiliates under this DPA is subject to the exclusions and limitations of Liability set out in the Terms.
14. Termination
    1. Each Party agrees that a failure or inability to comply with the terms of this DPA and/or the Applicable Data Protection Law constitutes a material breach of the Terms. In such event, you may, without penalty:
       1. require us to suspend the processing of Transferred Data until such compliance is restored; or
       2. terminate the Terms effective immediately on written notice to us.
    2. In the case of such suspension or termination by you, we shall provide a prompt pro-rata refund of all sums paid in advance under the Terms which relate to the period of suspension or the period after the date of termination (as applicable).
    3. Notwithstanding the expiry or termination of this DPA, this DPA will remain in effect until, and will terminate automatically upon, deletion by us of all Transferred Data covered by this DPA, in accordance with this DPA.
    4. You authorise our engagement of the Sub-Processors already engaged by us at the date of this DPA, which are set out at Annex 2 to this DPA.

ANNEX 1

DESCRIPTION OF TRANSFER

ANNEX 2

LIST OF SUBPROCESSORS